It will be done in five zones in the city, one right after the other, and service will be turned on after each zone is completed. As a local company, we try to take care of our customers by offering phenomenal service at a competitive price so no one gets left behind.”Īccording to Elkins, the buildout of fiber Internet in Florence will be fully completed in early 2025. “Fiber is the fastest technology in use today and we want to make it available to everyone in Florence. “We are excited to bring fast, reliable Internet to the city of Florence, just as we have to other communities in Pinal County,” said Ben Elkins, CEO of AireBeam.
The city council of Florence awarded a franchise agreement to AireBeam at its June 5 meeting, after a unanimous vote to make high-speed fiber Internet available to every resident in the city. AireBeam is a subsidiary of Boston Omaha Corporation (NYSE:BOC).Build Out Will Make High-Speed Internet Available to Every HomeĪireBeam, Arizona’s fastest growing fiber to the home and fixed wireless Internet service provider, announced today it will begin construction of fiber Internet in Florence, AZ starting June 19. Their mission is to provide affordable and accessible Internet access to rural areas in Arizona. AireBeam is locally operated and proudly serves Pinal and Maricopa Counties, Arizona City and the surrounding areas. They, like other Arizonans, should have access to affordable Internet because it is such a big part of the quality of life today.”ĪireBeam was founded in 2004 and is one of Arizona’s fastest growing fiber to the home and fixed wireless Internet service providers.
“We are pleased we can help Pinal and Maricopa County residents have the benefits of value-based high-speed Internet. We are here to provide the best Internet service in Arizona by offering value pricing, a variety of bandwidth options, and the best customer service available,” Elkins said. “Look we’ve said it before, and we’ll continue saying it. Customers can now get 1 Gig of fiber Internet for $90, 750 Mbps for $75 and 500 Mbps for $55. This is as much as a 30 per cent savings from previous pricing (1 Gig was $119, then $99 and $79 respectively).Īccording to Elkins, the router is included at no charge for the first year of 1 Gig fiber service. The fact that there are no additional taxes, surcharges, or fees helps set AireBeam apart from competitors in the area. In addition to enhancements in customer support, AireBeam has adjusted its pricing to better serve Arizona residents. That said, we are proud of our Better Business Bureau (BBB) rating which has skyrocketed to a 4.8.” “With improvements from our customer service team, we are hoping to reduce wait times and shorten the average time on calls. He said AireBeam averages over 6500 inbound support calls a month with a median wait time of 1 minute 40 seconds. In fact, fiber customers have more than doubled over the last year to 2001 users.
“That’s why we expanded our hours and improved our overall online capabilities.”Įlkins also pointed out that AireBeam has over 9400 fixed wireless and fiber customers with among that number a significant uptick in fiber to the home customers over the past year. “We understand that to provide the highest level of support we need to be available to our customers by phone all the time and provide them with easy-to-understand online assistance,” Elkins said. Continues to Make High-Speed Internet More Affordable with Improved 24/7 Support for Pinal and Maricopa Counties, Arizona City and Surrounding AreasĪireBeam, Arizona’s fastest growing fiber to the home and fixed wireless Internet service provider, announced today it has upgraded its customer support and reduced costs of its service to better serve the areas of Pinal and Maricopa Counties, Arizona City and the surrounding areas.Īccording to AireBeam CEO Ben Elkins, AireBeam has now introduced 24/7 support to customers that includes ordering, billing, and technical assistance as well as making improvements to its online support to make it easier for customers to get answers and troubleshoot any issues they may have.
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